Can it wait until the surgery opens?

If not – call CAREDOC on 0818 300 365.

Medical cover is usually between 6.00pm and 8.00am Monday to Friday and 24 hours on Saturdays, Sundays and Bank Holidays. The service does not provide routine clinic appointments and if your medical issue is non-urgent you should make an appointment in the surgery during normal clinic hours.

When you call the Out of Hours service in your area a trained receptionist will take your personal details.

Your call will be referred to a triage nurse who will call you back.

Following a discussion with the triage nurse they will clinically assess whether you need over the phone nursing advice; an appointment with a GP; a house call; a referral to the Emergency Department; or an ambulance.

Clinical decisions or treatments are noted in your record and the information is forwarded to your family GP to ensure your treatment is followed up if required.