Medical cover is usually between 6.00pm and 8.00am Monday to Friday and 24 hours on Saturdays, Sundays and Bank Holidays. The service does not provide routine clinic appointments and if your medical issue is non-urgent you should make an appointment in the surgery during normal clinic hours.
What happens when I call a GP Out of Hours service?
When you call the Out of Hours service in your area a trained receptionist will take your personal details.
Your call will be referred to a triage nurse who will call you back.
Following a discussion with the triage nurse they will clinically assess whether you need over the phone nursing advice; an appointment with a GP; a house call; a referral to the Emergency Department; or an ambulance.
Clinical decisions or treatments are noted in your record and the information is forwarded to your family GP to ensure your treatment is followed up if required.
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
any medical need, or to provide care or to help a vulnerable person
travelling to and from work, but only where this absolutely cannot be done from home
Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.